WHAT TO AVOID WITH MY JEWLLERY?
Siren Rose is not responsible for the maintenance of your jewellery. The best way to ensure your jewellery keeps a good quality standard is not to expose your jewellery to water. You should avoid contact with perfumes, creams or hair products. When applying perfumes, you should wait a couple of minutes before putting on your jewellery. Before using harsh cancels such as bleach, oil etc, you should remove your jewellery, so that the quality of the finishing maintains the same.
CAN I SHOWER WITH MY JEWELRY?
For best care, do not shower with your items. Jewellery, should be best kept in a dry place.
DO I HAVE A JEWELRY ALLERGY?
Some people have allergic reactions to some plating. The most common is nickel-plating- possibly up to 10% of people react to nickel. Unfortunately nickel is used to color gold, as an alloy, and sometimes in the electroplating process. If allergy is a problem, most jewelry makers like to use surgical steel, sterling silver, vermeil, or gold-filled items. The plating on plain electroplated items is usually too thin.
MY JEWELRY IS RUSTING, WHAT DO I DO?
You should not be showering with your jewellery. If your items does rust immediately, it could be possibly be due to the oils in your skin. Each persons oils make metal react differently, in this case, it's not our responsibility to return or exchange your item. We apologize in advance. We are not responsible for your skins reaction to metal or vise versa.
HOW TO CLEAN MY JEWLLERY?
Most of our jewellery is gold plating, so the best way to clean your jewellery is using a soft jewellery cloth or a cotton ball to help restore the finishing. Please do not use a polishing cloth as this will strip away the plating. For further cleaning, your most-worn jewellery should be deep cleaned in a combination of warm water and detergent-free soap. Please do not use any anti-bacterial soap, as this contains chemicals that would ruin the gold-plating. The best way to store your jewellery is to keep gold plated pieces separate to silver ones, and stored in a cool dry place.
MY JEWELRY IS TURNING MY SKIN GREEN, WHAT DO I DO?
Everyone's skin type is different. Some people have strong reactions to bronze, nickel & gold plating. If you are susceptible to this, please avoid buying non-solid gold or sterling silver jewelry. We do not offer refunds or returns for this reason. We apologize in advance.
WHAT IS YOUR JEWELRY MADE OF?
Each product is made up of it's own individual metals. Please check the items product page for material details.
WHAT IS STAINLESS STEEL?
Stainless steel jewellery - An alloy of iron with a minimum of 10.5% chromium content. Chromium produces a thin layer of oxide on the surface of the steel known as the “passive layer”. Stainless steels are a popular jewellery material, as it has an increased resistance to corrosion.
GOLD PLATED VS GOLD FILLED
Gold filled jewllery – These items are not actually filled with gold. The core metal (normally brass or copper) is then covered by sheets of gold in a mechanical bonding process. The gold content is 5% or 1/20 of the total weight. Gold filled products can be easily maintained and will keep their golden shine for a long time.
Gold-plated Jewelry – The items that have gold plating, have a thin layer of gold on the surface of another metal (normally brass base). Since the plating is quite thin, the plate will be susceptible to tarnishing over time, so for a longer wear, it will need to be polished frequently to keep its shine. Gold plated jewellery can handle the abuse of everyday wear, as it is strong and durable. However, It is subject to color loss, quicker and easier than gold filled.
WHAT IS 14K?
14K Gold Jewelry - 14K is the hardest & most durable of the Karat Golds. It's also the most popular composed of 58.5% gold, it is quite durable and will not easily tarnish.
WHAT IS THE DIFFERENCE BETWEEN 14K & 18K GOLD?
14k gold is composed of 58.5% gold and other metals. 18k gold is composed of 75% gold, which is alloyed with other metals to make it strong enough for everyday wear. 18K gold is less likely to tarnish but will be affected by every-day use as it contains more pure gold content.
MY PRODUCT CAME BROKEN, WHAT DO I DO?
If your item is broken upon delivery, please contact us immediately for a replacement.
HOW OFTEN DO YOU RESTOCK PRODUCTS?
We usually produce in small quantities. If the item is out of stock, it will usually be available a month after.